Renowned Entertainment and Hospitality Group – Macau
Designing an Organizational Culture Strategy
Organizational Culture is critical in binding different groups of employees together within an organization, and an Entertainment and Hospitality Group in Macau tasked us to convert their award winning service culture into an effective organizational culture.
We developed a gamified orientation programme for new employees, where they had to navigate their way through the premises of the Group as a team.
We also developed a repository for staff to input their service culture learnings into a common platform for sharing, and created bi-monthly learning programmes for senior managers to engage with their staff in.
Onboarding programmes are a great way to introduce engaging and interactive elements to new employees, since it sends a strong statement of openness and progress to new staff members.
It helps immerse new joiners in the organization’s culture and values, and creates a unique way for new team members to create bonds and friendships.
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